Karma Help Center
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Account
- Can I change the name of my hotspot?
- Can I turn off sharing my connection with a specific person?
- Facebook has closed my account, and now I can't log in
- How do I buy gigabytes?
- How do I close my account?
- How do I know if someone connects to my hotspot?
- How to get started
- I do not want to share my connection with others
- I don't want other people on Karma to see my picture or name
- I forgot my Facebook password and now I can't log in
- I forgot my password and now I can't log in
- I only used my new gigabyte for 10 minutes and my dashboard says I only have a small amount of data left?
- I've logged in using Facebook. Can I log in with an email address and password instead?
- I want to use a different Facebook account. Can I change my account somewhere?
- When will I be charged for service?
Billing & Payment
- Can I download & print a copy of my invoice?
- How do I automatically add data to my account?
- How much will I be charged per month?
- I lost my receipt. Do you have a copy?
- My payment request is refused. Now what?
- My payment with my Amex card is not accepted
- What forms of payment does Karma accept?
- Why don't I receive paper statements for my account?
Connection & Network
- After connecting to a Karma hotspot, a blank page pops up
- Can I charge and use my 4G connection simultaneously?
- Can sharing my connection make it slower?
- How do I check the speed of my connection?
- How do I connect with a Wi-Fi signal?
- I am connected to my hotspot but my VPN software is not working. Can you help?
- I can't activate my hotspot
- I need to manually reconnect my device to a Karma Wi-Fi signal every time
- I put my hotspot in my bag. Does this affect the connection?
- My connection is very slow.
- My internet connection is not working
- What should I do if the login process gets stuck?
- What speeds can I get from Karma?
- Why can I browse Facebook.com without logging in?
- Your coverage page says Karma works in my area, but I can't get a proper connection.
Data
- Can I set a daily usage cap?
- How can I check my data usage?
- How can I lower my data usage?
- How far back does my usage history go?
- How long are my gigabytes valid for? Do they expire?
- I think other people are using my account.
- I've accidentally used syncing or streaming, and now all my bandwidth is gone. Now what!?
- What happens when I run out of data?
Hotspot
- How can I check the battery level for my hotspot?
- How can I see that I have a guest on my hotspot?
- How do I charge my hotspot?
- How do I remove one of the devices from my hotspot so there’s space for my friend’s phone?
- How many people can use the hotspot at the same time?
- I broke my hotspot
- I do not see my hotspot in my Wi-Fi network list.
- I lost my hotspot. What should I do?
- Is your service down? I can't login.
- My hotspot does not charge. What should I do?
- The battery of my hotspot only lasts for 10 minutes.
- What do the lights on my hotspot mean?
- What is the battery life of the hotspot?
- What is the range of the Wi-Fi signal?
- When I turn on the hotspot nothing happens. No lights light up.
Order & Shipping
- Do you have gift options?
- How do I return my hotspot?
- I have delivery instructions for the shipper.
- I need my company's name on the invoice. Is that possible?
- I never received an order confirmation from you. What should I do?
- I ordered gigabytes, but they were never added to my account.
- I want to cancel my order.
- I want to change my delivery address.
- My box arrived empty. Where is my hotspot?
- My shipment arrived broken.
- My shipment should have arrived today, but according to track and trace, it is stuck somewhere.
- Never got my shipment, but the shipper says it was delivered.
- Your service does not work for me and I want my money back.
Privacy & Security
- Can guests on my hotspot see my Facebook information?
- Can I safely do online payments while connected to Karma?
- Can I use network sharing on a Karma hotspot?
- Can the owner of the hotspot see my browsing history?
- Does Karma track my location?
- Does Karma track which websites I visit?
- Is using an open Wi-Fi signal safe?
- We will never sell your information
- What does Karma do with my Facebook information?
Product & Service
- Can I receive calls or messages on my hotspot?
- Can I use my credit card on multiple Karma accounts?
- Does Karma put any restrictions on what services or sites I can use?
- Does Karma replace my mobile provider?
- Do I have to login with Facebook to use Karma?
- How does Karma work?
- How much is 1 gigabyte?
- My dashboard doesn't work in Internet Explorer
- Why doesn't Karma have any phone support?
- Why do I get extra bandwidth when I share my connection?
- Will Karma work outside of the US?
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