Karma Help Center
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Account
- How to get started
- How do I buy gigabytes?
- Can I change the name (SSID) of my hotspot?
- How do I activate my Karma?
- How do I close my account?
- I forgot my Facebook password and now I can't log in
- I want to use a different Facebook account. Can I change my account somewhere?
- When will I be charged for service?
- Why does my account say I don't own a hotspot?
- I forgot my password and now I can't log in
- I've logged in using Facebook. Can I log in with an email address and password instead?
- Facebook has closed my account, and now I can't log in
- How do I know if someone connects to my hotspot?
Billing & Payment
- How do I automatically add data to my account?
- What forms of payment does Karma accept?
- My payment with my Amex card is not accepted
- My payment request is refused. Now what?
- Why don't I receive paper statements for my account?
- Can I download & print a copy of my invoice?
- How much will I be charged per month?
- How does pay-as-you-go work?
Connection & Network
- What does a flashing red 4G light mean?
- My internet connection is not working
- I can't activate my hotspot.
- What network does Karma use? (WiMAX, 4G, or LTE)
- Can I charge and use my 4G connection simultaneously?
- How do I connect with a Wi-Fi signal?
- I am connected to my hotspot but, my VPN software is not working.
- I need to manually reconnect my device to a Karma Wi-Fi signal every time
- What should I do if the login process gets stuck?
- What speeds can I get from Karma?
- What do the lights on my hotspot mean?
- I do not see my hotspot in my Wi-Fi network list.
- I can't connect
- Having a problem with coverage?
- How do I check the speed of my connection?
- Can sharing my connection make it slower?
- My connection is very slow.
- Your coverage page says Karma works in my area, but I can't get a proper connection.
Hotspot
- How to get started
- How do I charge my hotspot?
- I can't activate my hotspot.
- Can I change the name (SSID) of my hotspot?
- My battery doesn't charge
- How do I turn my hotspot on?
- Can I charge and use my 4G connection simultaneously?
- I broke my hotspot
- Can I use multiple devices?
- What do the lights on my hotspot mean?
- My hotspot does not charge. What should I do?
- How long for a full charge?
- What devices work with Karma?
- What are the hotspot dimensions?
- How do I know when my hotspot is fully charged?
- How do I turn my hotspot off?
- When I turn on the hotspot nothing happens!
- I lost my hotspot. What should I do?
- Can you block devices from joining?
- How many people can use the hotspot at the same time?
- What is the range/reach of the Wi-Fi signal?
- What is the battery life of the hotspot?
- How can I check the battery level for my hotspot?
- I do not see my hotspot in my Wi-Fi network list.
Order & Shipping
- I ordered gigabytes, but they were never added to my account.
- What is your refund/return policy?
- Do you have gift options?
- Never got my shipment, but the shipper says it was delivered.
- I want to cancel my order.
- My shipment arrived broken.
- I want to change my delivery address.
- I never received an order confirmation from you. What should I do?
- How quickly does the hotspot ship?
- Do you offer express/expedited shipping?
- Where can I have my hotspot shipped to?
- Do you ship to a PO Box?
Privacy & Security
- Will you ever sell my information?
- Is using an open Wi-Fi signal safe?
- Can anyone see my browsing history?
- Can I safely do online payments while connected to Karma?
- Can I use network sharing on a Karma hotspot?
- Does Karma track which websites I visit?
- Does Karma track my location?
- Does Karma put any restrictions on what services or sites I can use?
- Can guests on my hotspot see my Facebook information?
- What does Karma do with my Facebook information?
Product & Service
- Can I receive calls or messages on my hotspot?
- How much is 1 gigabyte?
- Can I use my credit card on multiple Karma accounts?
- My dashboard doesn't work in Internet Explorer
- What type of charging cord does Karma use?
- Does Karma put any restrictions on what services or sites I can use?
- Do I have to login with Facebook to use Karma?
- Does Karma replace my mobile provider?
- Why doesn't Karma have any phone support?
- Does Karma work internationally?
- Does Karma work in Europe?
Referral Program
- Does the data I earn from referrals ever expire?
- Does the referral link only work with first time buyers?
- How does the referral program work?
- How do I earn the referral plan 5GB bonus?
- How do I get people to use my referral link?
- How do I know if someone used my referral link?
- Is there a limit to the amount of data I can earn from referrals?
- Where do I find my referral link?
Sharing
- Is it safe to share my connection with others?
- Can anyone see my browsing history?
- How does sharing even work?
- Is there any limit or maximum amount of data I can accumulate?
- I own a device, but can I log on to other Karma hotspots?
- Why would I want to share my connection?
- Will it impact my connection speed when others are using my hotspot?
- Does the data I earn from sharing expire?
- Why do I get extra bandwidth when I share my connection?
- Can you block devices from joining?
- Do I have to pay for the data when people use my connection?
- I don't want other people on Karma to see my picture or name
- I do not want to share my connection with others.
- How do I know if someone connects to my hotspot?
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