Why can't I activate my Karma Go?

Let's figure it out. If you're having trouble activating your Karma Go, try these:

  • Check your coverage. It's possible you're in an area without any.
  • Be sure your Karma Go is on and charged. -Try going to http://hotspot.yourkarma.com/ and logging in.
  • Your Karma Go could be asleep. Hold the power button for a few seconds to wake it up. The rings will come on.
  • The Karma Go range is about 100 feet, so try to stay within this distance.
  • Be sure your browser is set to "allow all cookies" before you try activating.
  • Log in with the account information that you originally used to order with.

If something seems out of the ordinary, reach out and we’ll get you sorted.

Last updated August 21, 2016