What should I do if the login process gets stuck?

If you run into any hang ups when logging into Karma, try these:

  • Cancel the process and start over by going to http://hotspot.yourkarma.com. This will help most of the time.
  • Make sure the browser you're using is set to "allow all cookies," so it doesn't accidentally prevent our firewall from updating.
  • Check signal strength or our map. If you're in an area with a weak signal, this could prevent the login process from finishing.

If it still gets stuck, reach out to us and we'll look into it.

Last updated February 17, 2016