Self Service Return Instructions


To return your device request a return label using the form below


Prepare package. Be sure to include that fancy USB cable


Attach return label. If you don't have the original box, that's OK


Ship it! Drop off the package at a FedEx location

Retrieve your information

Have questions? Our customer support team is happy to help!

Order information

Are returns free?

Yes. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. Please make sure the Karma is in the same condition as received.

What can I return?

You may return items sold and fulfilled by Karma within 45 days of delivery for a full refund. Items purchased from will need to be returned using Learn more about our Refund Rules

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

How refunds are issued?

Refunds are issued based on the payment method used at the time of purchase. However, it may take 2-3 business days for it to display on your credit card statement.