Self Service Return Instructions

1

To return your device request a return label using the form below

2

Prepare package. Be sure to include that fancy USB cable

3

Attach return label. If you don't have the original box, that's OK

4

Ship it! Drop off the package at a FedEx location

Retrieve your information

Have questions? Our customer support team is happy to help!

Order information

Are returns free?

Yes. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. Please make sure the Karma is in the same condition as received.

What can I return?

You may return items sold and fulfilled by Karma within 45 days of delivery for a full refund. Items purchased from Amazon.com will need to be returned using Amazon.com. Learn more about our Refund Rules

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

How refunds are issued?

Refunds are issued based on the payment method used at the time of purchase. However, it may take 2-3 business days for it to display on your credit card statement.